Brochure

01/09/2009Etere Technical Support

Etere Technical Support helps to solve technical and operational issues, analyze your system and patch it

Etere Technical Support Service protects your Etere software, guarantees fluent operation, and keeps your television function updated with software evolution. Etere Technical Support look after the improvement of your television performances by offering continuous, experienced, efficient and clever assistance. Etere pay complete attention at its customer care and satisfaction, for this basilar target Etere Technical Support born in order to totally satisfy its customers' needs and provides a range of services for them, from consulting on their initial concept through to maintaining software in their facility.




ANSWER ON DEMAND

Etere Technical Support, composed of Highly specialized Engineers, trained and experienced for assist customers with a modern broadcasting system, is constantly available for any need or request that may come from any part of the world, night and day. Etere strongly belief on its philosophy to suit every necessity and to take care of any customer needs concerning the use of Etere software.



TOP QUALITY SUPPORT

Etere Support Service is the useful way to optimize your company development thanks to the competence of our technical resources specifically and totally committed to solve your problem.



SOFTWARE UPGRADES

Entrust in Etere Technical Support represent a further step toward your Company expansion. Through the support service Etere offers continuous updates of its products.



ETERE TECHNICAL SUPPORT MAIN FEATURES

Etere Technical Support purpose is to:
- Keep devices operating safely
- Give quick reply to your question
- Provide you fixes software
- Share our experienced knowledge with your specialists
- Improve your vision of television technology

The better choice to look after your Company step up. Etere is able to offer at them customers a remote potential finalized to assist them in troubleshooting, reconfiguring or managing operational increases to their Etere systems. Among the key features of Etere Technical Support:
- 24/7 service with engineers permanently at customer disposal in the office, avoiding mobile phone, the facility is available 24 hours a day, 7 days a week, no matter where the customer is. There is always an engineer ready to answer a call in the office, without wasting of time calling a mobile phone number
- One single worldwide centre that concentrates on and improves problem solving, the solution time of intervention is short as the customer is put in contact with a single worldwide centre and is not redirected to other centres displaced in different continents. He/she therefore receives quick and direct answers to his questions without losing precious
time
- Unlimited and immediate VPN connection, to deal with the problem Etere works directly with the customer PC as it has direct connections. - Unlimited questions and answers at any level, highly specialized Developer Engineers work in pairs with our Support Engineers to give a 360° assistance
- Software upgrades included, through the support service we also provide the customer's system direct upgrade